Through our Supply Chain Center of Excellence, our customers gain a deeper insight into the entire supply chain landscape, including every touch point, enabling them to effectively manage their expectations.
Our comprehensive service process is outlined below:
● The account manager will reply in 24 hours.
● Provided Information: Product name, Quantity, Price, Term, Specification, COA, Offer validation period, Extra certifications.
● The account manager will reply in 24 hours.
● Provide Information: Credit terms; how to reduce cost by optimizing order quantity; how to optimize shipping solutions; how to reduce cost by looking at the product line.
● Response in 24 hours.
● Provide information: our company details, certifications and etc.
● Response in 24 hours.
● Provide information: PI and SC.
● For stock goods: FCA/DDP – Same day/ Next day dispatch, with receive release note/delivery note, packing list, COA and commercial invoice.
● For goods without stock: preparation takes normaly 2-7 days after placing the order.
● For stock goods: Self-pick up: the next day after receiving the release note. Delivery: dispatch on the same day after recieving the delivery note; receive the goods in 2-7 days
● For goods without stock: afer the preparation is done, it normally takes 12-15 days to deliver by Air, 20-22 days by rail way, and 40-45 days by sea.
● A week after receiving the goods. The customer will receive a questionnaire to evaluation the satisfaction level. If any complains occure, our team will feedback the customer with a solution.
